Our offices are based out of Pyrmont. Please direct your enquiries to:

Zendie
PO Box 226
Pyrmont NSW
2009
AUSTRALIA

ABN: 11 376 404 493

Orders can be placed and processed 24 hours a day 7 days a week via the website.

We promise to protect your personal information. Any page at zendie.com that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information.

To further ensure your security, we use 128-bit SSL certificate (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

Now follow the checkout by entering your personal details and payment information. Once complete you will be issued with an order confirmation and invoice.

A. We normally send all orders the same day after we receive your payment. Delivery times are:

Within Australia- 1-2 working days
Rest of World - 2-14 working days

We highly recommend the use of our International Courier option for our overseas customers for speedy and trackable delivery.

A. All orders are reliably shipped by Australia Post as well as EMS for International Courier deliveries. The costs begin at:

Within Australia- 1-2 working days - Flat rate of $8.00

New Zealand - Airmail: $18.00, EMS International Courier: $38.00
Asia - Airmail: $22.00, EMS International Courier: $42.00
Europe - Airmail: $32.00, EMS International Courier: $55.00
UK - Airmail: $32.00, EMS International Courier: $55.00
USA - Airmail: $29.00, EMS International Courier: $55.00

Returns and exchanges on sale items (including discounted items) are accepted on merchandise within 7 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Sale items are not eligible for cash refunds and will be reimburst with store credit only. Shipping is also complimentary on sale items sent out as an exchange.

When we ensure that our goods:

• are of merchantable quality.
• are fit for the purpose that was made known to you or that are self-evident.
• match any description or sample given on our website or marketing materials.

A. To return your item package up securely in an appropriate shipping box or envelope and send the order back to us using the following address. (We recommend that you insure your package as this will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

Zendie
Level 2, 45-55 Epsom Rd
Rosebery NSW
2018
AUSTRALIA

zendie.com are committed to the highest levels of consumer protection. However, the technology we use to create your shopping bag (cookies, JavaScript, etc), can sometimes be misclassified by your security software as a threat. zendie.com do not employ any technology that can harm your computer. If you experience difficulties adding items to your shopping bag or using our checkout, please adjust your security settings (see below).

In Internet Explorer, setting the privacy setting (under Tools > Internet Options... > Security) to "Very High" or "Highest" prevents you from adding items to your shopping bag. The highest setting you can shop with is "Medium." Nearly all e-commerce sites require cookies to be set like this to function correctly.

How to Enable Cookies and JavaScript in Internet Explorer
Internet Explorer 6.0 or above (PC)

Cookies
1. Select "Internet Options" from the "Tools" menu in your browser.
2. Click the "Privacy" tab
3. Slide the slider bar to "Medium" (the third option from the bottom).
4. Click "Apply".
5. Click "OK" to close "Internet Options".
6. Close and reopen all of your web browsers.

Modify your security/firewall/anti-virus software settings

Zone Alarm
- In Zone Alarm, select Privacy.
- Under Cookie Control, click Custom
- In Custom Privacy Settings:
- Uncheck the box that says "Block session cookies"
- Uncheck the box that says "Block persistent cookies"
- Uncheck the box that says "Remove private header information".
- Uncheck the box that says "Expire Cookies"
- Click OK.

Norton Personal Firewall
- Double click on the Norton Personal Firewall icon in the tray.
- Click on the Open option in the pop-up menu.
- Click the Options icon in the Norton System Works menu box.
- Click on the Personal Firewall option in the Options menu box.
- Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
- Make sure you are in the "Web" tab. There may be several domains already listed in this area.
- Click on the Add Site button at the bottom of the Web defaults window.
- You will need to enter www.zendie.com as a new default. This should active the default rules section of that window.
- Make sure the Cookies and Referrer (under Browsing Privacy) are set to permit as a default rule for the www.zendie.com domain.
- Click OK, then click OK again

McAfee internet security
- Right-click the red "M" icon by your system clock.
- Click "Privacy Service."
- Click "Options."
- The McAfee Privacy Service window appears. Click the "Cookies" tab.
- Enter each website address from which you would like to allow cookies.
- Click "Add."
- Once completed, close the window.